Sensaphone Troubleshooting

Sensaphone Troubleshooting

Started to receive the faxes and it switches into a "crazy" update mode.  Increasingly gets worse from there.
  • Check to see if the Sensaphone is properly connected on the same line as the fax machine.
  • Make sure that the ringer is set to answer in more rings than the fax machine.

1st

  • See how many rings the fax is responding to before faxing.
  • To do this | disconnect the equipment | call the number | listen to ring # fax responds to

2nd

  • After you are aware of the fax ring amount  | reconnect the Sensaphone | program the ring until the answer feature is at a higher ring amount than fax.

Example:  fax works at 5 rings – then you would set the Sensaphone to 7 or higher….

Note:  The Sensaphone is set at a default of 4 rings. 

 

If power is lost, does the Sensaphone send an alert?

  • Use an analog phone line | it’s not affected by power outages | 10hr battery backup should be ready
  • 100 series | You can, but you would have to use one of the channels.

 

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