**FAQ What do I need when my iPonic needs troubleshooting?

**FAQ What do I need when my iPonic needs troubleshooting?

THIS PRODUCT HAS BEEN DISCONTINUED AND REPLACED BY THE PEARL CONTROL SYSTEM.

https://link4controls.com/link4_controllers/

To assist our support department in troubleshooting your iPonic related issues, please be sure to have the necessary information ready when calling or starting a ticket.

Is your iPonic controller connected to the Cloud?

  • Yes:  Have your username and password ready.
  • No:  Have the serial # of the controller on hand.

Be sure to save log files and have ready for your troubleshooting call.

  1. Ok>SystemSetup>Save/Restore>SaveLogFiles>
  2. Save History as .csv file
  3. Save Event log as .csv file

    • Related Articles

    • iponic Communications Troubleshooting

      THIS PRODUCT HAS BEEN DISCONTINUED AND REPLACED BY THE PEARL CONTROL SYSTEM. https://link4controls.com/link4_controllers/ Please view the following video link before you begin troubleshooting. iPonic Communication Troubleshooting

    • iPonic Light Issues Troubleshooting

      THIS PRODUCT HAS BEEN DISCONTINUED AND REPLACED BY THE PEARL CONTROL SYSTEM. https://link4controls.com/link4_controllers/ Please view the Video Link to assist you in Troubleshooting Your Light Issues. iPonic Light Troubleshooting Also here are a few ...

    • iPonic 614 DISM Troubleshooting

      THIS PRODUCT HAS BEEN DISCONTINUED AND REPLACED BY THE PEARL CONTROL SYSTEM. https://link4controls.com/link4_controllers/ Please view the sensor troubleshooting video and view these steps in resolving your sensor reading, mapping, error issues iPonic ...

    • iPonic 624 - DISM Sensor Troubleshooting

      THIS PRODUCT HAS BEEN DISCONTINUED AND REPLACED BY THE PEARL CONTROL SYSTEM. https://link4controls.com/link4_controllers/ Please view the sensor troubleshooting video and view these steps in resolving your sensor reading, mapping, error issues iPonic ...

    • ***iPonic Sensor FAQ

      THIS PRODUCT HAS BEEN DISCONTINUED AND REPLACED BY THE PEARL CONTROL SYSTEM. https://link4controls.com/link4_controllers/ iPonic Sensor Issue ----- Temperature/Light/Humidity Multi Sensor Troubleshooting Make sure calibration settings have not been ...